Frequently asked questions

Everything treasurers ask us

Can’t find your answer? Email support and we’ll reply within a business day.

Getting started

Do I need a credit card to start?+

No. The Free plan requires no card, and Core trials start with just an email address. You'll only be asked for billing details if you choose to subscribe.

How long does setup take?+

Most clubs are logging their first transaction within 15 minutes. Import last season's spreadsheet, or start a fresh budget from one of our booster club templates.

Can I import our existing spreadsheet?+

Yes — upload a CSV of last season's transactions and we'll map the columns to a starting budget automatically.

Billing & plans

What happens when we hit the Free plan's transaction limit?+

You can keep viewing your books, but logging new transactions pauses until next month or until you upgrade to Core — nothing is ever deleted.

Can we switch between monthly and yearly billing?+

Yes, any time from your billing settings. Switching to yearly prorates the remainder of your current monthly term.

Do club rules require board approval to pay for Core?+

We can send an itemized quote and invoice addressed to your club for board sign-off before you subscribe.

Data & security

Is our club's bank connection secure?+

Bank sync is read-only and handled by a bank-grade connection provider — TreasurerOS never stores your login credentials.

What happens to our books if we cancel?+

You can export a full statement and transaction history at any time, including right up to cancellation.

Board handoff

How do we hand the treasurer seat to next year's volunteer?+

Invite the incoming treasurer as an admin, walk them through the current budget together, then transfer ownership — the full transaction history stays intact.

Still have questions?